One-Stop-Shop provided by semi-public entities
Description
![](https://renovation-hub.eu/wp-content/uploads/2019/10/One-Stop-Shop-provided-by-Public-Private-Partnerships-and-semi-public-entities-1.png)
The collaborative model presented hereafter differs from the traditional PPP model and presents the model of One Stop Shops provided by semi-public entities, where local authorities and private companies join forces to provide sustainable OSS structures – so called renovation platforms – to support the residential renovation market.
"What” (value proposition)
The business model provides the following advantages for the customer:
- Holistic and owner-centric approach to the renovation project, with the support of the renovation platform team
- Effective process management – the renovation platform team provides technical assistance and administrative support. It acts as a facilitator and, if asked by the owner(s), as a general contractor
- Support of a network of trained and referenced workers and contractors
- Pre-financing of incentives and in some cases third-party financing of the initial investment
- Comprehensive renovation intervention (not limited to energy), including correct evaluation from the life-cycle perspective of energy-efficiency and overall costs. This also enables to better assess the financial risk and support the application for a loan.
"Who” (target customer)
The market segments targeted by this business model are residential buildings, mostly owner-occupied single-family houses. Condominiums are also targeted.
"How” (value chain, activities, resources)
The “renovation platforms” providing the OSS are semi-public companies jointly owned by local governments/ authorities and private entities such as banks. They develop a network of trained contractors / installers as well as key partnerships with banks (in some cases they can themselves provide third-party financing). The renovation platform acts as a facilitator between all involved stakeholders, and for specific project – if requested by the owner(s), it can itself be the general contractor.
![](https://renovation-hub.eu/wp-content/uploads/2019/10/One-Stop-Shop-provided-by-Public-Private-Partnerships-and-semi-public-entities-3.png)
"Why” (revenue model and cost structure)
The costs of the renovation platform are mostly related to staff and marketing costs. Liquidities are also required to cover the pre-financing of investments and, when relevant, the loans to customers.
Revenue types vary from one platform to the other and may include annual fees from the registered contractors / installers (who benefit from training and referencing) and fixed fees from customers (depending on the level of service requested). Usually public funding (regional, national or European – e.g. ELENA) is required to ensure the financial sustainability of the platform.