One-Stop-Shop supported by digital tools


In this business model the key player is supported by digital tools supporting home-owners as well as designers in the initial planning of the renovation work. The tool usually act as a guide to optimize the application of the overall retrofitting process by for example collecting all the information related to the initial state of the building to be renovated and the preferences, the needs and desiderata of the building owner. The ICT tool processes the information gathered and suggests an optimised approach to the renovation project. The main advantage is the possibility to effectively manage the whole process in a comprehensive way. The possible disadvantages of the model are the resources needed to produce all process descriptions and checklists needed. It may also be difficult to make sure that all adopt the new working models. The commitment of the whole organisation is needed.

As the idea is very much based on creation and availability process descriptions, checklists and tools, the maintenance and keeping the material up-to-date has to be carefully checked. Thus it is highly important to be able to create reliable initial information about the building and rely on the initial model. In order to make reliable assessment about the saving potentials in terms of energy and costs, the actors involved must be able to use appropriate tools for energy performance assessment, and be able to make justified conclusions about the savings. Here the quality of the initial information is highly important. In addition, a solid understanding of the users’ behaviour and willingness to commit to energy savings is essential.

"What” (value proposition)

The business model provides the following advantages for the customer:

  • Holistic approach to the renovation project, with the support of an ICT tool
  • Effective process management with the aid of sufficient initial information
  • Automation of the process via the ICT tool, that supports for the identification of the best technical solutions and interventions to be implemented
  • Comprehensive renovation intervention, including correct evaluation from the life-cycle perspective of energy-efficiency and overall costs
  • Continuous improvement of the process

"Who” (target customer)

The business model specifically targets private buildings’ owners in the need of renovation and in particular multi-family buildings. Other possible building are private office buildings. Bigger projects are better from the organizational point of view.

"How” (value chain, activities, resources)

The ICT tool supports the key player, in order to map the main project objectives and constraints and to suggest an optimized plan of renovation.

"Why” (revenue model and cost structure)

Cost structure:

  • Technologies and installation costs (which amount to 75% or more of the whole costs)
  • Marketing cost (it is only a fragment of the whole work costs)
  • Planning costs (they are a small part of all cost structure, but decision can have an important impact on the final costs)

Revenue streams:

  • Saved costs and increased profit with the help of well-structured and well managed process
  • More efficient sales and thus better profit with the help of effective client profiling, initial data management and well-focused offering
  • Payment is agreed and differs from project to project
  • The cost of additional work and changes should be priced separately


Useful Links

BetterHome is an industry-driven one-stop-shop model, which has proven successful in boosting demand for holistic energy renovations in Denmark, since the model was launched in 2014