One-stop-shop provided by multi-disciplinary team cooperation


Multidisciplinary team cooperation is a novel model of business where the project is carried out by a multi-disciplinary team in a cooperative manner. The multi-disciplinary team consists of partners with complementary competences, such as achitects and designers, constructors, energy-efficiency experts, market and financial experts, technology suppliers, strategy and operations planners. Starting from the initial design phase, the team works together, in strict collaboration with the building owner, in order to select the most feasible intervention technologies and renovation measures to adopt, planning the whole renovation project according to customers’ needs and desiderata, considering also the costs related to planned works.

The cross-fertilisation of gathering different actors together in an early phase of the renovation project permits to define a holistic approach to the renovation intervention. In this way sustainable and energy–efficient retrofitting solutions and innovative solutions for the life time of the facility can be achieved, with an optimal control over the total costs of the renovation project and guaranteed efficiency performances.

The main idea in this business model is that the same team of consultants representing different design disciplines or expert areas will carry on with the project and produce the holistic design service for the building retrofitting.

The team should be able to give a deeper value promise based on their value proposal in the initial competition stage. Value proposal cover the overall offerings each organisations of the team could produce. Value promise is a part of offerings and tailored for the facility question and it is answering to the targets of the client. Value promise should be in core of the contract with the client and the team. Table below provides the St. Gallen approach for this BM.

"What” (value proposition)

The business model provides the following advantages for the customer:

  • Support of a wide network of professional multi-disciplinary team of experts, providing an holistic approach to the renovation project, whith high level of flexibility in the design phase
  • Owner directly involved in the definition of the intervention measures to be included in the renovation project
  • Optimal control of the total costs in an early phase of the project
  • Optimal integration of different measures thanks to cooperation between different actors involved in the renovation project
  • Total design and operational concept for retrofitting which covers life cycle of the building
  • Responsibilities and risks are shared between the members of the team

"Who” (target customer)

The customers’ segments targeted by the multidisciplinary team cooperation business model are large buildings (offices) with private owners, or multi-family buildings, with private or public owners, as in the case of municipalities’ social housing.

The channels used to reach the target customers are mainly those used for design procurement: integrated project delivery method and any methodology which support strong design team integration and design iterations

"How” (value chain, activities, resources)

The model involves the complete chain of players of the renovation sector, involving them in a collaboration session of design, aiming at define the renovation project, merging different expertise and professional capability. This reflects on a more holistic and innovative result, provided by the team.

"Why” (revenue model and cost structure)

Cost structure for the service provider: As the services provided through the team are wider than in the case of traditional design services the cost structure is also wide.

Revenue streams for the service provider: The revenue stream is based on multi-professional services and services for the life cycle phases of the building. Services for the owner /clients and services for end users.


Related Case Study

Hem district

Energiesprong is a new refurbishment standard originated in the Netherlands to massify high-performance energy refurbishments, starting with the social housing stock. The principle: long term guaranteed net zero energy and high quality and comfort refurbishment (up to 30 years), with a minimum disruption for tenants thanks to the off-site construction of large components, and an overtinvesment being financed by the money saved on energy bills and maintenance.

Highly insulated walls, roofs with integrated solar panels and other large components are made off-site, which allows whole-house retrofits to be done quickly and with minimum disruption to tenants. Real-life performance for energy use and indoor comfort is guaranteed for up to 30 years.

Within the E=0 project, funded by Interreg North-West Europe, Vilogia, a social housing association, tested the EnergieSprong approach for the first time in France on 10 individual houses in Hem (59) to demonstrate the replicability of the project. These houses are typical northern brick houses with two floors and four rooms built in 1952, with an initial energy performance of E. This first French refurbishment comes with a 25-years performance warranty on the energy performance.

The retrofit was non-intrusive (pre-fabricated facades, new roof with solar panels, new installations e.g. floor and heating plant), esthetic and completed within six weeks, and without the resident needing to move out. Moreover, tenants also enjoy new refurbished kitchen and bathroom, and will have access to a monitoring device and coaching to master their energy consumption. In this case, the total consumption after work is of 74 kWh/m²/y and the renewable energy production of 75 kWh/m²/y, leading to a final energy consumption of -1 KWh/m²/an.

Related Refurbishment Package

Prefabricated façade with integrated heat pump and PV panels or solar thermal collector

This package includes:

  • a prefabricated timber façade
  • a heat pump for centralised heating
  • photovoltaic panels or solar thermal collectors

Prefabricated timber framed façade elements are used for the external thermal insulation of walls. The prefabrication enables the industrialisation of the manufacturing process, and reduce the duration of on-site works. The system also integrates windows and HVAC devices. In this refurbishment package, the prefabricated façade is combined with a heat pump that provides space heating and domestic hot water, and with a ventilation with heat recovery.

Photovolaic panels or solar thermal collector are also installed on the roof.

Useful Links

Energiesprong is a whole house refurbishment and new built standard and funding approach. It originated in the Netherlands as a government-funded innovation programme and has set a new standard in this market.